A. Personal Information we receive from you:
Name & Contact Details Such as first and last name, title, prefix, email address, telephone number, (instant) messaging account, postal address, date of birth, age, gender, country/region, and government-issued ID, such as passport information, as required by applicable laws for age verification and correction of personal information.
Account Information Such as your email address, chosen username and password, security questions and answers, avatar, and other information you share in your account.
Billing Information Such as debit or credit card details, bank account details, and billing address.
User Content Such as reviews about our Services and other user-generated content you may create or share on our Services, such as items and assets created or uploaded within our games, and videos and posts on our social media pages, blogs, and comment sections.
Gameplay Information Such as roles, heroes, character appearance, attributes (e.g., level, scores, experience points, and skills), progression and results, virtual currencies, item inventory, tasks and rewards, social connections within the Services, and chat logs.
Preferences Such as language, interests, other customer feedback/preferences that you might express during your use of our Services, and information you voluntarily provide in our surveys (e.g., your age, education background, occupation, and interests).
Marketing Data Such as your choices regarding our newsletters, surveys, and other marketing/advertising displayed or provided to you, and preferred methods of such promotional communication.
Communication History Such as details of your communications with us and details of your claims, complaints, and queries in general.
Transaction Information Such as details of products and services you have purchased from us, and order and purchase history within our Services, including transaction receipt number and purchase amount.
B. Personal Information we collect through your use of our Services or from other sources:
Social Media Information Such as name/nickname/username as it appears on your social media account profile, profile pictures, social media account ID, associated email address and other social media profile information, including lists of friends on social media.
Location Information Such as IP geolocation information, cell-ID, and Wi-Fi connection location.
Device Information Such as information about your devices and your use of our Services, such as IP address, MAC address, device identifiers, device model, device operating systems, regional and language settings, internet service provider, screen resolution, frame rate, ping value, stack information (e.g., crash reports and core dumps), server health indicators (e.g., CPU and memory usage, I/O usage, and load average), date and time stamps of actions (e.g., installing or using the Services), advertising identifiers, events within our Services (e.g., logins and gameplay attempts), and events on third-party websites (e.g., engagement time, number of clicks and views, and clicks and views of campaigns and communications materials). This includes data obtained through cookies and similar technologies, as described in the Cookies and Similar Technologies Policy applicable to the specific Service that you are using.
Game Account Information Such as your email address, nickname/username, age, country/region, and game account ID, which we collect from the third-party game account provider when you use such account (e.g., Xbox account, PSN account, Steam account or Epic Games account) to log onto our Services.
Third-Party Payment Information Such as a hashed identifier of your account with the third-party payment processing service, and the country/region from which your payment originated.